Returns & Refunds

Contact us first

Email info@districtsixeight.com before sending anything back. Include your order number, a short description of the problem, and photos or a short video where it helps. Returns sent without approval cannot be accepted.

Timeframes

You may request a return or refund within 180 days of delivery. For a misprint, a damaged or defective garment, or a lost package, write within 7 days of delivery (or of the estimated delivery date for a lost parcel) so it can be investigated quickly. Requests are reviewed within 7 business days.

Condition of returned items

Unless the piece is defective or was produced incorrectly, it must come back unused, unworn, unwashed and in its original condition. Worn, stained, altered or misused garments are not accepted. Return shipping is the buyer's cost, and freight-to-collect returns are not accepted. If the fault is ours, we cover the return.

Refunds

Approved refunds go back to the original payment method, in the original currency. How long it takes to appear depends on your bank or payment provider.

Not eligible for return

Socks, underwear and other hygiene items; sample pieces; deliberately damaged garments; anything past the 180-day window; and orders delayed by incorrect shipping details or a phone number that could not be reached. A change of mind on a garment produced exactly as ordered is not a fault.

Cancellations

An order can be cancelled and refunded in full while it is still in review, before production starts. Once printing has begun a full refund may no longer be possible, so email info@districtsixeight.com as soon as you know.

Delayed shipments

Production normally runs 3 to 7 business days, with the parcel handed to the carrier no later than the 8th business day after payment. If no tracking exists by then, you may be eligible for compensation of up to 10% of the product value. Larger runs take 7 to 15 business days, with the same 10% applying from the 16th business day. This does not apply where the delay comes from design changes, extra customisation, wrong shipping details, or a confirmation we are still waiting on.

Lost packages

If a parcel is confirmed lost in transit, write within 7 days of the estimated delivery date. We take it up with the carrier and either replace the order or refund it.

Your legal rights

Nothing on this page limits your rights under the Québec Consumer Protection Act.